Frequently Asked Questions
Everything you need to know about our sustainable silk collections.
What makes your silk 'ethical'?
We use 100% mulberry silk that is produced under fair trade conditions. Our silk is sourced from a traditional production unit that ensures fair wages and safe working environments for all artisans involved.
How should I care for my silk products?
To maintain the quality of your silk, we recommend hand washing in cool water with a pH-neutral detergent. Alternatively, you can use a delicate machine cycle in a mesh laundry bag. Always air dry away from direct sunlight.
Do you offer international shipping?
Yes, we ship our ethical silk products worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items in their original packaging. Please note that for hygiene reasons, certain items like eye masks may be subject to stricter return conditions.
Are your dyes eco-friendly?
Absolutely. We use low-impact, AZO-free dyes that are better for the environment and gentler on your skin, ensuring no harmful chemicals are used in the coloring process.
How can I track my order?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to follow your package's journey to your doorstep.